FAQs


GENERAL

Q: What is Plush Brush?

Plush Brush is an Indonesian brand that believes in beauty with compassion; well-known for its ultra-soft, cruelty-free makeup brushes. Find out more about us and what we believe in.

Q: Why don’t I receive any confirmation emails from you?

Uh-oh, our emails might have gone into your Junk folder. Please add pixies@plushbrush.co into your Address Book or Safe Sender list.

ORDERS & PAYMENTS

Have questions regarding Orders and Payments? Check out our Orders & Payments page here.

SHIPPING

You can click here to find out more about Shipping and Delivery.

RETURN POLICY

Q: Do you accept return and exchange of purchased items?

Yes we do! Because you deserve a product you truly desire.

Read our Return Policy and Process here.

MY ACCOUNT

You have the opportunity to create personal shopping account with Plush Brush, which allows you to shop faster and easier. You can check your order status and use your stored information for repeat purchases.

Q: How to create My Account?

When you place your order, simply tick “Save this information for faster checkout next time” at Check Out.

Q: I have trouble with My Account!

If you encounter difficulties in creating or logging in to My Account, drop us an email at pixies@plushbrush.co and our staff will be ready to assist you.

Q: Personal Data Policy

When signing up for this account, you authorize Plush Brush to store your personal information such as name, address, phone number and email address. All personal information will be kept strictly confidential and none will be disclosed to unrelated entities or any third party merchants unless required by law. 

PARTNERSHIP & COLLABORATIONS

Do you share our philosophy for cruelty-free luxury brushes? Interested to collaborate with Plush Brush? Click here to find out more and drop us an email at sales@plushbrush.co.